PlayWins Privacy Policy

At PlayWins, we are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, register a PlayWins account, or use any of our gaming and sports betting services. By using our services, you agree to the practices described in this policy.

PlayWins is operated by Anakatech Interactive Limited, registered in Malta under company number C 61918, with a registered address at Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401, Malta. The gambling software and technical facilities used on our website are provided by Anakatech Limited, registered in the British Virgin Islands under company number 1736422. We operate under licences issued by the UK Gambling Commission (account no. 48789 for operations and account no. 48788 for software), and we comply with all applicable Gambling Commission Technical Standards and the Licence Conditions and Codes of Practice (LCCP).

Please note that, effective 01 April 2026, the operation of playwins.com was transferred to Anakatech Interactive Limited. Any claims, disputes or inquiries relating to activity before this date remain the responsibility of the previous operator and should be directed to asg_supportcenter@aristocrat.com. For all matters after this date, we are the data controller responsible for your personal information.

Information We Collect

When you create a PlayWins login or use our services, we collect several categories of information to provide, secure and improve your experience.

• We collect registration details, including your name, date of birth, address, email address and phone number.
• We collect identity verification documents, such as proof of address, utility bills, bank statements, and a selfie photograph with liveness check, as part of our enhanced KYC obligations.
• We gather financial information, including deposit and withdrawal details, payment method data, occupation, annual gross income, and source of funds and wealth where required.
• We record your gaming and betting activity, including games played, bets placed, wins and losses, and use of any PlayWins casino bonus or promotional offer.
• We collect technical data such as your IP address, device identifiers, browser type, and information used to detect emulators, virtual environments, developer tools or disguised device identity.
• We collect communications you send us through live chat, our contact form, or email, including support requests related to your PlayWins casino login or account access.

How We Collect Your Information

We collect information directly from you when you register, deposit, withdraw, claim a PlayWins bonus, or contact our support team. We also collect information automatically through cookies and similar tracking technologies, and from third parties such as identity verification providers, payment processors, and fraud prevention services, including GAMSTOP for self-exclusion checks.

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to open, verify and manage your PlayWins account, including confirming that you are located in the United Kingdom, are 18 or over, and are not self-excluded.
• We use your data to process deposits and withdrawals, apply our closed-loop withdrawal policy, and detect duplicate accounts across our sister brands.
• We use your data to administer promotions, including the PlayWins no deposit bonus and other welcome offers, and to monitor for irregular playing patterns or bonus abuse.
• We use your data to comply with our legal and regulatory obligations under UK Gambling Commission requirements, anti-money laundering laws, and Politically Exposed Person (PEP) declaration rules.
• We use your data to communicate with you about your account, transactions, security notices, and customer support enquiries.
• We use your data to detect and prevent fraud, unauthorised access, and prohibited practices such as VPN or proxy use.
• We use aggregated and anonymised data to improve our website, our PlayWins casino app experience where applicable, and our overall service offering.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you securely logged in, analyse site traffic, and personalise the content we show you, including relevant PlayWins casino bonus offers. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data. However, we may share your information with the following categories of recipients:

• We share data with regulatory bodies, including the UK Gambling Commission, where required by law.
• We share data with payment providers and banks to process deposits and withdrawals on your behalf.
• We share data with identity verification, fraud prevention, and anti-money laundering service providers.
• We share data with GAMSTOP and cross-check self-exclusion information among our sister brands, including Winomania, LuckyMate, Betnero, 7bet, Betcrown and BetFusion.
• We share data with our group companies and service providers who support our operations, subject to appropriate confidentiality and data protection safeguards.

Data Retention and Security

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting and regulatory reporting obligations. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Please note that, in line with the Gambling Commission's segregation rules, player funds held by PlayWins are classified as 'Not Protected' and would not be safeguarded in the event of insolvency; this classification relates to fund segregation and is separate from our data security commitments.

International Data Transfers

Because our software and certain operational functions are provided by Anakatech Limited in the British Virgin Islands, your data may be processed outside the United Kingdom. Where we transfer your personal data internationally, we ensure appropriate safeguards are in place consistent with UK data protection law.

Your Rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to object to certain uses of your information. You may also request a copy of your data in a portable format. To exercise any of these rights, you can contact us using the details below, and we will respond in accordance with our legal obligations.

Children's Privacy

Our services are intended only for individuals who are legally of age and located within the United Kingdom. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or how to manage your PlayWins casino login and account settings, please contact our support team at support@playwins.com, through live chat, or via the contact form on our website. Live chat is available 08:00–23:00 Monday to Friday, and 10:00–22:00 on Saturday and Sunday. For account queries relating to activity before 01 April 2026, please contact asg_supportcenter@aristocrat.com.